Returns & Exchanges
At Ocean Lab, we are committed to providing the freshest sustainable seafood and pantry staples. Due to the perishable nature of our products, we offer a 100% satisfaction guarantee or your money back within 24 hours of delivery.
Inspect Your Order
Upon delivery, please immediately inspect your items for quality and temperature integrity to ensure they meet our premium standards.
Document Issues
If you receive a damaged or incorrect item, take a clear photo of the product and the packaging label as proof of the discrepancy.
Contact Support
Email our quality assurance team at [email protected] within 24 hours with your order number and the photos you captured.
Receive Refund or Credit
Once validated, we will process a full refund to your original payment method or issue a store credit for a future fresh catch.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing